Terms & Conditions

(中文版請參閱下方。)

Last Update: 2024 年 12 月 1 日

General Terms and Conditions

  1. Services

1.1 We are Green Vitality International Limited, collectively referred to as “we”, “us”, or “the Company” and we own and operate the site. Our site facilitates a convenient way to shop online and enjoy watching entertainment content round-the-clock over the Internet, including by using our applications or software (“services”).

1.2 By using our site, you agree to be bound by the following terms and conditions. Please read them carefully.

1.3 We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

1.4 The meaning of some words used in these terms and conditions:

1.4.1 “we,” “us,” or “our” is a reference to Green Vitality International Limited.

1.4.2 “you” or “your” is a reference to the person to whom we are providing the services or delivering merchandise and who is required to pay for the merchandise delivered.

1.4.3 “Content” means all text, graphics, logos, icons, photographs, images, moving visual representational images or a combination of sounds and such images, audio, computer programs, and other material featured, displayed or used in or in relation to our site.

1.4.4 “merchandise” means the goods (including without limitation food and beverages) or services you ordered through our site, which you will pay for.

1.4.5 “intellectual property rights” means any and all patents, trademarks, rights in domain names, rights in designs, copyright and database rights (whether registered or not and any applications to register or rights to apply for registration of any of the foregoing), rights in confidential information, and all other intellectual property rights of a similar or corresponding character which may subsist now or in the future in any part of the world.

1.4.6 “services” has the meaning given in clause 1.1.

1.4.7 “supplier” means the seller and supplier of the merchandise you ordered through our site.

1.4.8 “site” means our website located at vifaboost.com, and any associated sites linked to it.

1.4.9 “User Content” has the meaning given in clause 14.1.

  1. Registration

2.1 When using our services or placing an order, you must register with us. By registering, you confirm that you are 18 years or older and capable of entering into a legally binding contract.

2.2 You represent to us and our merchandise suppliers that all purchases made through our site fall within your authority to enter into contracts.

2.3 To use our services, you agree to:

2.3.1 Provide accurate, current, and complete information about yourself during registration.

2.3.2 Keep your registration information up-to-date. If we have reasonable grounds to believe your information is inaccurate or incomplete, we may suspend or terminate your registration.

  1. Order

3.1 Unless explicitly stated otherwise, we are not the seller or supplier of the merchandise. We manage and administer the site, handle order processing, and, where applicable, fulfillment on behalf of the suppliers for the merchandise you order through our site.

3.2 Placing an order constitutes an offer to purchase the specified merchandise from the supplier at the stated price. Orders cannot be canceled once submitted, even if acceptance or rejection is pending.

3.3 Upon receiving your order, we will send an email confirmation containing:

3.3.1 Order details,

3.3.2 Price information,

3.3.3 Order progress updates,

3.3.4 Estimated dispatch and delivery details.

This email confirms our acceptance of your order on behalf of the supplier. You can track your order status online.

3.4 Our acceptance covers only the mentioned merchandise and may not include all items in your order. Additional items will be accepted when we send a separate acceptance notification.

3.5 Merchandise availability is displayed online and regularly updated by the supplier. However, this information is not a guarantee of stock availability.

3.6 We reserve the right to decline or cancel an order at our discretion, including:

3.6.1 Insufficient stock for your ordered merchandise,

3.6.2 Unavailable delivery to your area,

3.6.3 Incorrect pricing due to human or computer error.

3.7 If we cancel your order, you will be notified by email, and any deducted sum from your credit card will be credited to your account within thirty (30) days. No compensation will be offered for any resulting disappointment.

  1. Price and Payment

4.1 We will use all reasonable commercial endeavors to display accurate and up to date prices on our site. However, because prices of the type of merchandise for sale are often updated by the supplier we cannot state the definite price until we send you our acceptance of your order.

4.2 If the price of the merchandise is higher at the time we are ready to send our acceptance of your order to what it was at the time you placed your order then we will either:

4.2.1 cancel your order, or

4.2.2 contact you to ask you whether you wish to pay the higher price or cancel your order.

4.3 If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.

4.4 We only accept credit card payments made by Visa and MasterCard. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order and you represent to us that you shall be authorised to make such payment. Title in the merchandise does not pass to you until payment has been received.

4.5 We use third party payment services to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transactions, and in no event shall any such losses in whole or in part be borne by us.

  1. Delivery

5.1 We reserve the right to decline delivery at our sole discretion.

5.2 You will become the owner of the merchandise you have ordered, and will hold the merchandise at your own risk, once the merchandise is delivered to the delivery address assigned by you. Such address may be an address of a third-party logistics service provider engaged by you for onward delivery of the merchandise overseas.

Delivery in Hong Kong

5.3 We only make deliveries in the specified areas of Hong Kong from Monday to Sunday except on the first two days of the Lunar New Year and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. If we decline delivery, you agree and accept that you will collect your ordered merchandise from our logistics centre, and under no circumstances will we accept the cancellation of the order or a refund.

5.4 We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third-party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise is delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.

5.5 Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 24 hours after your order is accepted. Subject to prior online arrangement, you may be offered to select from any one of the delivery timeslots available at the time you make your order.

5.6 We may deliver the merchandise in one or more instalments, and some of the merchandise may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. If we are unable to meet any stated dispatch or delivery dates or times, we will inform you as to the progress of your order. You agree and accept that under no circumstances will we accept the cancellation of the order or a refund.

5.7 In circumstances where merchandise is delivered by suppliers, you agree and accept that the supplier shall be solely responsible to you for delivering the merchandise in accordance with the delivery arrangement as agreed between you and the supplier.

5.8 Unless otherwise specified, please refer to our site (including our applications and software) for details of the delivery charges and free delivery threshold. We reserve the right to amend the free delivery threshold at any time and from time to time.

Delivery outside Hong Kong

5.9 You acknowledge and agree that any delivery of the merchandise you ordered from us to any locations outside Hong Kong (“Overseas Delivery”), where applicable, shall be contracted directly between you and the designated logistics service providers and that any responsibilities and liabilities arising therefrom shall be between you and logistics providers.

5.10 We disclaim any responsibilities and liabilities, whether express or implied, arising out of or in connection with Overseas Delivery. You expressly agree not to claim or hold us liable in this regard.

  1. Returns or Exchanges

6.1 Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

6.2 Subject to the returns or exchanges policy of individual supplier, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:

6.2.1 the returns or exchanges policy applies;

6.2.2 the merchandise is unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, consumables, bags, and boxes;

6.2.3 the packaging of the merchandise must be in the condition in which it was delivered to you; and

6.2.4 a request for return or exchange is sent to our customer service representative via Live Chat and the merchandise is returned to the supplier through free pick up from us at the delivery address within a limited period specified by the supplier or through other means.

6.3 n/a

6.4 You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

6.5 You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return or exchange. Under no circumstances will we accept the return of any merchandise directly to us or be held liable for your damages for whatever reasons.

  1. Insurance Products

7.1 The insurance products offered on our site are provided and underwritten by insurance providers authorized by the Insurance Authority to carry on insurance business in Hong Kong.

7.2 Any contract entered for an insurance product will be between you and the insurance provider. All insurance products are subject to the terms and conditions of the contract between you and the applicable insurance provider, which includes without limitation the content displayed on the insurance product page of our site.

7.3 No insurance coverage shall be construed as bound or in force unless and until a policy number is issued by the insurance provider to you.

7.4 We are an authorized insurance agent for the insurance providers. Premiums will be payable to the insurance providers and we will receive commission from the insurance providers as remuneration.

7.5 Our role is limited to distributing the insurance products only and we shall not be responsible for any matters in relation to the insurance products provided.

7.6 We are not rendering financial, legal, accounting, or tax advice in any way. You are reminded to review the relevant product materials provided to you by the insurance provider and seek independent advice if necessary.

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  4. Disclaimer of Warranties and Limitation of Liability

11.1 We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable, or fault-free.

11.2 We do not represent or warrant to you that our site or any of its contents (including the product filters and the results obtained from the use of product filters) will be accurate, complete, or reliable. You agree that the product filters are for your reference only.

11.3 We do not represent or warrant that:

11.3.1 any services (whether or not provided by us) will be provided with due care and skill; or

11.3.2 any merchandise (whether or not provided by us) will be of merchantable quality or will be fit for any purpose (even if that purpose has been previously notified to us).

11.4 You agree that no data transmission over the Internet can be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.

11.5 To the extent permitted by law, we exclude all liability (whether arising in contract, tort, or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:

11.5.1 any technical, factual, textual, or typographical inaccuracies, errors, or omissions on or relating to our site (including using our applications or software) or any information on our site;

11.5.2 the unavailability of our site (or any part of it), merchandise, or services;

11.5.3 any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services;

11.5.4 any merchandise not being of merchantable quality or fit for their intended purpose; or

11.5.5 any misrepresentation on or relating to our site, the merchandise, or the services.

11.6 Save as required by law:

11.6.1 we will not be liable to you for any indirect or consequential loss, damage, or expenses, including loss of profits, business, or goodwill, arising out of any problem you notify to us, and

11.6.2 we will have no liability to pay any money to you by way of compensation except otherwise specified in these terms and conditions.

11.7 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import, or other permits to purchase merchandise from our site. We make no representation and accept no liability in respect of the export or import of the merchandise you purchase.

11.8 You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase merchandise through our site you will enter into a separate contract with the supplier in each case.

11.9 None of the above exclusions shall affect any statutory rights which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the resupply of our services or the merchandise to you.

11.10 Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms and conditions.

  1. Warranties

12.1 You represent, warrant, and covenant that you will not:

12.1.1 use our site for any fraudulent or unlawful purpose;

12.1.2 use our site to defame, abuse, harass, stalk, threaten, or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;

12.1.3 interfere with or disrupt the operation of our site or the servers or networks used to make our site available; or violate any requirements, procedures, policies, or regulations of such networks;

12.1.4 transmit or otherwise make available in connection with our site any virus, worm, Trojan horse, or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

12.1.5 reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to our site (including our applications or software);

12.1.6 modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of our site (including our applications or software);

12.1.7 frame or mirror any part of the site without our express prior written consent;

12.1.8 create a database by systematically downloading and storing the Content, User Content, or any site content; and

12.1.9 infringe any copyright, design right, and intellectual property right in the merchandise.

  1. Content

13.1 The intellectual property rights in all Content are owned, controlled, or licensed by or to us. Except for the rights granted to you under clause 13.2, nothing in these terms and conditions shall confer on you any right or interest in the Content, and all other rights are reserved to us.

13.2 Subject to these terms and conditions, you may use the Content for your own personal purposes.

13.3 Unless you have our express written consent or you are expressly authorized by law to do so, you shall not:

13.3.1 use the Content for any commercial or other non-personal purpose;

13.3.2 make any copies of the Content or transfer the Content to any other device or any other person; or

13.3.3 otherwise reproduce, distribute, communicate to the public, modify, reformat, prepare derivative works of, or display the Content.

13.4 You acknowledge and agree that we may cease to supply any of the Content to you at our sole discretion if you are in breach of any of the terms of this clause.

13.5 We shall use all reasonable commercial endeavors to ensure the accuracy of the Content but give no warranties and make no representations, express or implied, statutory or otherwise regarding the accuracy, quality, or completeness of the Content or its fitness for any purpose, and we exclude any liability relating to it. You also agree that responsibility for the content of advertisements appearing on our site rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers’ products, and each advertiser is solely responsible for any representations made in connection with its advertisement. We do not accept responsibility for loss suffered as a result of reliance by you upon the accuracy of information contained on our site.

  1. User Generated Content

14.1 When you submit any user-generated content, including all text, files, images, photos, sounds, videos, or other materials to our site (“User Content”), you grant to us a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free license to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display, and otherwise use the User Content in connection with the site, including, without limitation, for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. Without limitation, the rights that you grant to us under this clause 14.1 include a right to grant each user of the site a sublicense to use the User Content to the extent permitted by the functionality of the site from time to time. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.

14.2 You represent, warrant, and covenant that:

14.2.1 you have the legal right and authority to grant the license in clause 14.1 above;

14.2.2 you are the owner of the User Content and/or have all of the necessary rights, consents, permissions, and licenses which are required for you to grant us the license in clause 14.1 above;

14.2.3 by exercising the license in clause 14.1 above, we shall not infringe the intellectual property rights or other rights of any third party;

14.2.4 to the extent that the User Content identifies any individual (whether by name, picture or otherwise), you have obtained all consents and permissions from those individuals which are required for us to use the User Content as contemplated by the license in clause 14.1 above;

14.2.5 the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person, or otherwise is inappropriate for display on our site; and

14.2.6 at our request, you will provide us with written copies of any consents, permissions, and licenses that you are required to obtain.

14.3 You shall be legally liable for the User Content, and we shall not be responsible nor liable for any User Content under any circumstances, regardless of whether we had knowledge of the User Content.

14.4 Our site will only display User Content that is related to product quality or promotional offers. Those User Content about after-sales or other services will not be displayed on the site. We reserve the right to edit or delete User Content that contains attacks on other users, slander, coarse language and profanity, or other unrelated topics.

  1. Indemnity

You agree to indemnify us and all of our directors, employees, and contractors and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses), or other liability that may be incurred by us arising out of any breach of the covenants, warranties, representations, and agreements herein.

  1. Linked Websites

Certain links, including hypertext links, on our site will redirect you to external websites. These links are provided for your convenience, and their inclusion does not imply endorsement or approval by us of the linked site, its operator, or its content. We are not responsible for the content of any website outside our site.

  1. Termination

17.1 We reserve the right to terminate your access to our site or registration immediately if you are found to be in breach of any of these terms and conditions.

17.2 Any rights that have accrued to either party at the date of termination will remain enforceable after termination.

  1. Intellectual Property

18.1 All intellectual property rights in the Content, User Content, design, text, graphics, and other material on our site, as well as their selection and arrangement, are owned, controlled, or licensed by us. Unauthorized use without our prior written permission is strictly prohibited.

18.2 All trademarks, product names, company names, or logos used on our site are either our property or the property of their respective owners. No permission is granted by us for the use of any such trademarks, get-up, product names, company names, logos, or titles, and such use may constitute an infringement of the holder’s rights.

  1. General

19.1 In these terms, representations, and warranties are made to us and to suppliers of merchandise through our site, you acknowledge and agree that such representations and warranties are intended to grant rights to, and operate for the benefit of, all such suppliers, and that each such supplier may rely upon and enforce such representations and warranties against you.

19.2 We reserve the right to revise the content of our site (including the services offered by us) and these terms and conditions at any time without notice. Any changes to these terms and conditions will be posted on our site, and by continuing to use our site following any such change, you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation that forms part of these terms and conditions.

19.3 We have made every effort to make clear whether the quoted prices for merchandise available through our site include any relevant tax or duty. Where it is not clear, please note before you make an order that you might be required to bear a liability to tax or duty (e.g., value-added tax) imposed by the supplier or by the operation of the law, which is in addition to the price.

19.4 We take privacy issues seriously. Our privacy policy covers our use of any information you provide. By using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.

19.5 We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.

19.6 We shall not be liable to you for any breach of these terms and conditions of use or any failure to provide or delay in providing our services through our site resulting from any event or circumstance beyond our reasonable control.

19.7 If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause, and such invalid clause shall be deemed to be severed from these terms and conditions.

19.8 We may assign these terms and conditions or appoint any third party, including our group companies, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.

19.9 You shall not assign or otherwise deal with its rights and obligations under these terms and conditions, whether in whole or in part, without our written consent.

19.10 These terms and conditions set forth the entire agreement and understanding of the parties and supersede all prior oral or written agreements, understandings, or arrangements relating to the subject matter of these terms and conditions. Neither party shall be entitled to rely on any agreement, understanding, or arrangement that is not expressly set forth in these terms and conditions.

19.11 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.

Terms and Conditions for Promotion Codes, Coupon Codes, and Coupons

  1. Promotion codes, coupon codes, and coupons offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions.
  2. Promotion codes, coupon codes, and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited.
  3. If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes, or coupons used in that order shall be forfeited without any refund or compensation.

Green Vitality International Limited reserves the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.

條款及細則

一般條款及細則

  1. 服務

1.1. 我們是綠維度國際有限公司 (以下簡稱為「我們」或「本公司」)，且我們擁有及經營網站。我們的網站透過互聯網（包括透過使用應用程式或軟件）提供便利的購物模式，並全天候提供網上娛樂資訊（「服務」）。

1.2. 閣下使用網站，即代表閣下同意受下列條款及細則所約束。請細閱有關條款及細則。

1.3. 我們保留一切權利，可不時更改本條款及細則，而無需作出任何事前通知。修改後的條款及細則由發佈日開始生效。閣下持續使用我們的網站及我們的服務，即視為閣下同意接受本條款及細則的最新版本。

1.4. 條款及細則所用若干詞彙的涵義：

1.4.1「我們」乃對（提供服務的人士或公司的姓名或名稱）的提述。

1.4.2 「閣下」乃對我們向其提供服務或交付商品的人士及須就交付的商品付款的人士的提述。

1.4.3 「內容」指所有文字、圖像、標誌、圖標、相片、影像、移動視覺具象圖像或聲音的結合及我們的網站所選、所示或所用或與之有關的圖像、音效、電腦程式及其他材料。

1.4.4 「商品」指閣下透過我們的網站所訂購及將會支付的貨物(包括但不限於餐飲)或服務。

1.4.5 「知識產權權利」指任何及所有專利、商標、域名權利、設計權利、版權及數據庫權利（無論是否已註冊及註冊任何上述者的申請或就任何上述者申請註冊的權利）、保密資料權利及目前或日後可能於世界任何地方存在的類似或相應性質的所有其他知識產權權利。

1.4.6 「服務」具有第1.1條所賦予的涵義。

1.4.7 「供應商」指閣下透過我們的網站所訂購的商品賣家及供應商。

1.4.8 「網站」指本公司的網站（vifaboost.com）及任何與其連接的相關網站。

1.4.9 「用戶內容」指具有第14.1條所賦予的涵義。

  1. 註冊

2.1. 閣下須於使用服務或作出訂購時向我們註冊。透過註冊，即表示閣下聲明（而我們有權據此依賴有關聲明）閣下年滿18歲或以上，並有構成具法律約束力合約的能力。

2.2. 閣下向我們及透過我們的網站提供商品的所有供應商聲明，閣下透過我們的網站所作出的所有訂購將於閣下訂立合約的權力範圍內進行。

2.3. 鑒於閣下使用我們的服務，閣下同意：

2.3.1 於填寫註冊表格時提供有關閣下的真實、準確、最新及完整的資料；及

2.3.2 保持及即時更新閣下的註冊資料以確保有關資料真實、準確、最新及完整。如我們有合理理由懷疑任何資料屬不實、不準確、並非最新或不完整，我們有權暫停或終止閣下的註冊。

  1. 訂購

3.1. 除非另有明確註明，否則我們並非商品的賣家或供應商。我們負責管理網站、安排訂單處理過程及在適用的情況下，完成提供閣下透過我們的網站向供應商訂購的商品。

3.2. 當閣下作出訂購時，即表示閣下按商品的指定價格向供應商購買該等商品。閣下一旦提交，則不得取消有關訂單，即使我們仍未接納或拒絕閣下的訂單。

3.3. 我們將以電郵形式確認我們已收到閣下的訂單。該確認電郵將提供：

3.3.1 閣下的訂購詳情，

3.3.2 所收取的價格詳情，

3.3.3 閣下的訂單跟進資料，及

3.3.4 預計發送及交付的資料。

此通訊將表示我們代表供應商接納閣下的訂單。閣下可於網上追蹤閣下的訂單狀況。

3.4. 我們所接納閣下的訂單將只會涵蓋該確認所指的商品，而未必涵蓋閣下所訂購的所有商品。如屬此情況，則當我們就閣下訂單的其餘商品進一步發出接納確認時，閣下就該訂單部分所作出的訂購方獲接納。

3.5. 商品的存貨供應於網上顯示，並將由供應商定期更新。但不應被依賴作為閣下有意購買的商品是否確實有存貨的確切聲明。

3.6. 我們保留權利可全權酌情就任何理由不接納或取消訂單，包括但不限於：

3.6.1 閣下所訂購的貨物並無足夠的存貨；

3.6.2 未能就閣下的地區安排送貨；或

3.6.3 閣下所訂購的一件或多件商品所標示的價格因人為或電腦錯誤或供應商所提供的定價資料錯誤而出錯。

3.7. 如我們取消閣下的訂單，我們將以電郵方式通知閣下，並將盡快但無論如何於閣下訂單起計三十（30）日內於閣下的戶口存入我們於閣下的信用卡所扣減的任何金額。閣下接納我們毋須就閣下的不滿而作出任何賠償。

  1. 價格及付款

4.1. 我們將採取一切合理商業努力以於我們的網站顯示準確及最新價格。然而，由於各類銷售商品的價格通常由供應商更新，故我們於接納閣下的訂單前無法列出確實的價格。

4.2. 如商品的價格於我們擬接納閣下訂單時高於閣下作出訂購時的價格，則我們將

4.2.1 取消閣下的訂單，或

4.2.2 聯絡閣下，以諮詢閣下是否有意支付較高價格或取消閣下的訂單。

4.3. 如我們取消訂單，而閣下已作出任何付款，則我們將向閣下退回我們於閣下的信用卡所扣減的任何金額。閣下同意及接納我們毋須就閣下的不滿而作出任何賠償。

4.4. 我們僅接納Visa及萬事達信用卡付款。當閣下作出訂購時，即表示閣下授權我們，按我們於接納閣下訂單時商品的金額以閣下所指定的信用卡付款並向我們聲明閣下獲授權作出付款。於收取款項前，商品的所有權不會轉移至閣下。

4.5. 我們使用第三方付款服務以進行網上交易。當閣下作出訂購時，閣下同意及接納，受其條款及細則所限，閣下的信用卡資料將會被我們以及付款服務供應商收集、處理及保留。閣下同意及接納，閣下單獨及獨自承擔閣下於進行信用卡交易時所招致或產生的任何損失，且我們於任何情況下均毋須承擔任何有關全部或部分損失。

  1. 送貨

5.1. 我們保留全權決定拒絕送貨的權利。

5.2. 當商品被運送到閣下指定送貨地址，閣下將成為閣下所訂購商品的擁有者，並自行承擔擁有該商品的風險。該地址可以是閣下聘用的用於將商品轉送到海外的第三方物流服務供應商的地址。

香港送貨:-

5.3. 除於農曆新年首兩天及當八號或以上颱風警告信號或黑色暴雨警告生效時外，我們由星期一至日僅於香港的特定地區送貨。我們現時並無向偏遠地區及離島，及並無升降機設備的樓宇送貨。如我們決定拒絕送貨，閣下同意及接受，閣下會從我們的物流中心收取已訂購的商品，於任何情況下我們均不會接受取消訂單或向閣下退款。

5.4. 我們會將閣下訂購的商品透過我們的職員或第三方供應商送遞閣下所提供的送貨地址。當閣下確認收到商品同時，閣下同意應要求出示具有照片的身份證明。當商品送遞至閣下所提供的送貨地址，商品被視為交付予閣下及由閣下接收。倘閣下因任何原因而未能接收商品，閣下同意及接受我們有權選擇向閣下收取額外費用或取消閣下訂購而無需退款或作出任何補償。

5.5. 除另有規定外，我們將使用所有合理商業努力於接受閣下訂單的24小時內送貨。根據事先網上安排，閣下於訂購時或可選取任何一個可選擇的送貨時段。

5.6. 我們或會一次或分多次送貨，而部份商品可能由供應商直接送貨。有關發送商品的任何時間及日期，或送貨所需的時間僅為估計。倘我們未能符合任何訂明的發送或送貨日期或時間，我們將通知閣下有關閣下訂單的進度。閣下同意及接受，於任何情況下我們均不會接受取消訂單或向閣下退款。

5.7. 在商品由供應商送貨的情況下，閣下同意及接受供應商向閣下獨自負責按照閣下與供應商同意之送貨安排送貨。

5.8. 除另有規定外，請於我們的網站(包括手機應用程式及軟件)瀏覽有關送貨費用及免運費金額的詳情。 我們保留一切權利，可於任何時間及不時調整免運費訂單金額。

香港以外送貨:-

5.9. 閣下承認並同意將從我們訂購的商品運送至香港以外任何地點（“海外運送”），在適用的情況下，應由閣下與指定物流服務供應商直接訂立協議，並且由此產生的任何責任和義務應由閣下和物流供應商之間處理。

5.10. 我們不承擔因海外運送而產生或與之相關的任何明示或暗示的責任和義務。閣下須明確同意不就此要求我們承擔責任或提出申索。

  1. 退貨或更換

6.1. 除另有規定外，概不接受退貨或更換貨物。請閣下於訂購前細閱由供應商訂明的退貨或更換政策。

6.2. 根據個別供應商的退貨或更換政策，倘閣下訂購的商品出現故障、有缺陷或損壞(並非閣下的錯失)，或商品並非閣下所訂購，或交付的數量不正確，可於收貨日期的七(7)天內退貨或更換，惟需：

6.2.1 退貨或更換政策適用；

6.2.2 商品未經使用並處於原先出售的狀態，連同與貨物提供的所有零件及配件，包括說明書、證書、標籤、標記、消耗品、袋及盒;

6.2.3 商品的包裝必須處於交付予閣下時的狀態；及

6.2.4 退貨或更換的要求經即時聊天室寄送至我們的客戶服務代表並於供應商指定期間內，商品於送貨地址透過我們的免費收集退回予供應商或其他方法。

6.3. 閣下同意及接受，獲退回商品僅合符資格以附帶到期日的 Mall Dollar (退款)的形式退款，供閣下下次購物時使用，而不會提供現金退款。倘有任何促銷折扣於購買時適用於總購買金額，閣下將獲退回購買該商品時所支付金額的Mall Dollar (退款)。倘閣下於購買時已使用 Mall Dollar (退款)，累計的Mall Dollar (退款)將從閣下的使用者帳戶中扣除。閣下同意及接受，當閣下的使用者帳戶結束，所有的 Mall Dollar (退款)將被取消。

6.4. 閣下同意及接受，是否接受商品更換須視乎存貨供應。

6.5. 閣下同意及接受，是否被接受退回或更換商品屬供應商的全權酌情決定。於任何情況下我們均不會接受直接向我們退貨，或為閣下因任何原因招致的損害負責。

  1. 保險產品

7.1. 我們的網站所銷售的保險產品，均由保險業聯會授權在香港承接保險業務的保險供應商提供及承保。

7.2. 任何保險合約事宜只涉及閣下與保險供應商。所有保險產品均受閣下與相關保險供應商之間的合約條款和細則約束, 其中包括但不限於我們網站的保險產品頁面上顯示的內容。

7.3. 除非及直至有關保險訂單已附有保險供應商提供的「保單編號」，否則保單並未成功投保，而保險保障並未具有任何約束力。

7.4. 我們是保險供應商的授權保險代理人。保費將支付給保險供應商，我們將獲得保險供應商的佣金作為報酬。

7.5. 我們只限於分銷保險產品，而我們對有關保險產品提供的任何事項概不負責。

7.6. 我們並無提供任何與投資、理財或財務相關的意見，亦無提供法律、會計或稅務意見。閣下應細閲保險供應商所提供之有關產品資料並諮詢獨立意見（如有需要）。

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  4. 免責聲明及責任限制

11.1. 我們並不聲明或保證進入我們的網站(包括使用手機應用程式或軟件)或其任何部份將不受阻擾、可靠或並無故障。

11.2. 我們並不向閣下聲明或保證我們的網站或其任何內容(包括商品篩選功能或使用商品篩選功能所得之結果)將為準確、完整或可靠。閣下同意商品篩選功能只供參考之用。

11.3. 我們並不聲明或保證：

11.3.1 任何服務(不論是否由我們提供) 將以適當謹慎及技巧提供；或

11.3.2 任何商品 (不論是否由我們提供) 將具備可商售品質或將適合任何用途(儘管已事先將該用途通知我們)。

11.4. 閣下同意概無互聯網上的數據傳輸可保證為完全安全。儘管我們致力保護該資料，我們不保證且無法確保閣下傳輸給我們的資料的安全。閣下向我們傳輸任何資料須自行承擔風險。

11.5. 於法例許可的範圍下，我們排除因以下原因對閣下的所有責任 (不論於合約、侵權或其他形式出現及不論是否因我們的疏忽)：

11.5.1 就我們的網站(包括使用應用程式或軟件)或其中的任何資料或相關的任何技術性、事實、文本或印刷上的不準確、錯誤或遺漏；

11.5.2 未能提供我們的網站（或其任何部份）、商品或服務；

11.5.3 任何延遲提供，或未能提供或使商品或服務可取用，或任何對商品或服務的疏忽提供；

11.5.4 任何商品不具備可商售品質或適合其預期用途；或

11.5.5 任何有關我們的網站、商品或服務的失實陳述。

11.6. 除法例規定以外：

11.6.1 我們將不就任何間接或相應而生的損失、損害或費用向閣下負責，包括由任何閣下知會我們的問題而引起的利潤、業務或商譽的損失，及

11.6.2 我們將無責任以賠償方式向閣下支付任何款項，除非於此等條款及細則另有訂明。

11.7. 閣下必須遵守及符合所有適用規例及法例，包括取得所有從我們的網站購買商品所需的海關、進口或其他許可。我們不就閣下購買的商品的出口或進口作任何陳述或承擔任何責任。

11.8. 閣下同意此等限制就我們的網站性質而言均屬合理，尤其是由於當閣下透過我們的網站購買商品時，將每次與供應商訂立獨立的合約。

11.9. 以上排除概不影響任何不可被排除的法定權利。然而，於該情況下，我們的責任（於法律許可下）將限於向閣下再供應服務或商品。

11.10. 以上各項排除或限制應被闡釋為此等條款及細則中獨立及可分割的條文。

  1. 保證

12.1. 閣下聲明、保證及承諾，閣下不會：

12.1.1 使用我們的網站作任何欺詐或非法用途；

12.1.2 使用我們的網站誹謗、辱駡、騷擾、跟蹤、威脅或侵犯其他人士的權利（包括但不限於其他人士的私隱權或宣傳權）；

12.1.3 阻礙或干擾我們的網站運作或我們網站所用的伺服器或網絡；或違反有關網絡的任何規定、程序、政策或法規；

12.1.4 對我們的網站傳送或發放任何有害或侵入性或可能或擬損害任何硬件、軟件或設備運作或監察任何硬件、軟件或設備使用的病毒、蠕蟲、特洛伊木馬程式或其他電腦編碼；

12.1.5 就任何商業用途而轉載、複製、出售、轉售或利用我們網站(包括應用程式或軟件)的任何部分、或其使用或連接；

12.1.6 對我們網站(包括使應用程式或軟件)的任何部分進行修訂、改編、翻譯、反向工程、反編譯或反彙編；

12.1.7 未經我們的事先書面同意下建構或複製網站的任何部分；

12.1.8 以有組織地下載及儲存內容、用戶內容或任何網站內容的方式建立數據庫；及

12.1.9 侵犯商品的任何版權、設計權及知識產權權利。

  1. 內容

13.1. 所有內容的知識產權權利均由我們所擁有、控制或獲特許。除閣下於13.2條所獲授的權利外，該等條款及細則並無賦予閣下擁有內容的任何權利或權益，而我們亦保留所有其他權利。

13.2. 受此等條款及細則所限，閣下可使用內容以供閣下本身的個人用途。

13.3. 除非閣下已獲得我們的明確書面同意或閣下獲法律明確授權，否則閣下不得：

13.3.1 使用內容作任何商業或其他非個人用途；

13.3.2 複製內容或向任何其他裝置或任何其他人士傳送內容；或

13.3.3 轉載、分發、向公眾傳達、修訂、重設格式、編製衍生作品或展示內容。

13.4. 閣下確認及同意，如閣下違反本條文的任何條款，我們可全權酌情不再向閣下供應任何內容。

13.5. 我們將採取一切合理商業努力確保內容的準確性，但概不保證及聲明（明示或暗示、法定或其他形式）內容的準確性、質素或完整性或其就任何用途的合適性，而我們亦不會就此承擔任何責任。閣下亦同意，廣告商就我們網站所示的廣告內容承擔全部責任。放置有關廣告並不構成我們推薦或認可廣告商的產品，而各廣告商須就其廣告所作出的任何陳述負全責。我們並不會對閣下因依賴我們網站所載資料的準確性所造成的損失承擔任何責任。

  1. 用戶產生內容

14.1. 當閣下於我們的網站提交任何用戶產生內容（包括所有文字、檔案、圖像、相片、聲音、影片或其他材料）（「用戶內容」），閣下向我們授出永久、不可撤回、非專屬、全球性、可轉讓、可再授權、繳足、免版稅的特許，以轉載、分發、向公眾傳達、公開演出、修訂、編製衍生作品、展示及以其他方式使用有關網站的用戶內容（包括但不限於以任何媒體形式及透過任何媒體渠道推廣及轉發網站的部分或全部）。於並無限制的情況下，閣下根據本第14.1條授予我們的權利包括向各網站用戶授出再授特許的權利以於網站功能不時許可的情況下使用用戶內容。閣下謹此放棄及促使用戶內容的所有其他原創人放棄用戶內容的所有精神權利（包括識別用戶內容的原創人的權利或反對任何用戶內容的受貶損處理的權利），而不論有關權利目前或於日後任何時間在世界任何地方是否存在。

14.2. 閣下聲明、保證及契諾：

14.2.1 閣下擁有可授出上文第14.1條的特許的法律權利及權力；

14.2.2 閣下為用戶內容的擁有人及／或擁有所有可向我們授出上文第14.1條的特許的必要權利、同意、准許及特許；

14.2.3 透過行使上文第14.1條的特許，我們不會侵犯任何第三方的知識產權或其他權利；

14.2.4 倘用戶內容識別任何個別人士（不論以姓名、圖片或其他方式），閣下已取得該等人士的所有同意及准許，讓我們可據上文第14.1條的特許使用用戶內容；

14.2.5 用戶內容並不包括任何可能屬違法、誹謗、淫穢、令人反感、危害任何人士的安全、旨在騷擾任何人士或不適合於網站上顯示的材料；及

14.2.6 應我們的要求，閣下將向我們提供閣下須取得的任何同意、准許及特許的書面副本。

14.3. 閣下須為用戶內容承擔所有法律責任。不論我們是否知悉用戶內容的任何内容，在任何情況下我們都不對任何用戶內容負責或承擔任何責任。

14.4. 我們的網站只顯示與商品質素或促銷優惠有關的用戶內容，與售後或其他服務有關的用戶內容將不會顯示。我們保留權利更改或移除任何對其他用戶具攻擊性、誹謗、粗言穢語或其他無關的用戶內容。

  1. 彌償

閣下同意就因違反本文內任何契諾、保證、聲明及協議而引致我們及我們的所有董事、僱員及承包商的任何索償、損失、損害、費用、開支(包括法律開支)或其他責任向我們及我們的所有董事、僱員及承包商作出彌償，並使我們免受損害。

  1. 連結網站

我們的網站中的若干連結（包括超連結）將引領閣下離開我們的網站。連結僅為閣下便利提供，而包括任何連結不意味我們對連結網站、其營運商或其內容的支持或認可。我們不就我們的網站以外的任何網站內容負責。

  1. 終止

17.1. 倘閣下違反任何條款及細則，我們或會立即終止閣下進入我們的網站或註冊。

17.2. 任何一方於終止日期所已產生的任何權利於終止後將仍可强制執行。

  1. 知識產權

18.1. 我們的網站上所有內容、用戶內容、設計、文字、圖像及其他材料的知識產權權利，及其選取或安排由我們擁有、控制或獲許可。嚴禁任何未經事前書面批准的授權使用。

18.2. 我們的網站中所有商標、產品名稱及公司名稱或標誌為我們的財產或其各自擁有人的財產。我們並無就使用任何該等商標、外觀、產品名稱、公司名稱、標誌或稱號給予批准，而該等使用或會構成侵犯持有人的權利。

  1. 一般事項

19.1. 倘於此等條款中的聲明及保證乃透過我們的網站向我們及商品供應商所作出，閣下確認及同意有關聲明及保證乃旨在向所有有關供應商授出權利及為所有有關供應商的利益作出，而有關供應商各自可依賴及強制執行閣下所作出的有關聲明及保證。

19.2. 我們保留權利以隨時於沒有通知的情況下修改網站的內容（包括我們所提供的服務）及此等條款及細則。倘此等條款及細則有所更改，將於網站公佈，而於任何有關更改後仍繼續使用我們的網站即表示閣下同意受經修訂的使用條款及細則所約束。此權利包括更改任何組成此等條款及細則一部分的文件的權利。

19.3. 我們已作出一切努力以闡清我們網站上提供的商品的報價是否包括任何相關稅項或關稅。倘於任何情況下有關報價並不清晰，務請閣下於作出訂購前注意閣下可能須承擔除價格以外由供應商或法例所施加的稅項或關稅責任（如增值稅）。

19.4. 我們高度重視私隱問題。我們的私隱政策涵蓋我們使用閣下提供的任何資料。使用我們的服務，即代表閣下同意我們可根據我們的私隱政策收集、儲存及使用有關閣下的資料。 閣下確認及同意受我們的私隱政策條款所約束。

19.5. 我們保留權利可全權酌情拒絕用戶進入我們的網站或其任何部分，而毋須作出通知，並可拒絕向任何違反此等條款及細則的用戶提供我們的服務。

19.6. 我們概不會就任何違反此等使用條款及細則而向閣下負責，亦不會因超出我們合理控制範圍的任何事件或情況而未能透過網站提供或延遲提供我們的服務而向閣下承擔任何責任。

19.7. 倘此等條款及細則的任何條文具司法管轄權的法院視為無效或不可强制執行，不會影響任何其他條文的有效性或效力，而有關失效的條文應被視作與此等條款及細則分割。

19.8. 我們可轉讓此等條款及細則或委任任何第三方包括集團公司代其向閣下提供服務，或履行此等條款及細則所載我們的任何責任。

19.9. 如未經我們的書面同意，閣下不得轉讓或以其他方式處理此等條款及細則規定的全部或部分閣下權利及義務。

19.10. 此等條款及細則載列各方的完整協定及諒解，並取代所有有關此等條款及細則的標的事項的先前口頭或書面協定、諒解或安排。任何一方均無權依賴此等條款及細則並無載列的任何協定、諒解或安排。

19.11. 此等條款及細則受香港生效的法律管轄。閣下同意受香港法院的專有管轄權管轄。

促銷代碼、優惠碼及優惠卷條款及細則

  1. 我們提供的促銷代碼、優惠碼及優惠券只適用於透過我們網站一次性的購物，並受條款及細則所約束。
  2. 促銷代碼、優惠碼及優惠券既不退款，也不能兌換現金。任何剩餘未使用的金額將被作廢。
  3. 若閣下的訂單因任何理由被取消或有資格獲得退款，該訂單中使用的促銷代碼、優惠碼或優惠卷將被作廢而我們無需退款或作出任何補償。

本公司保留權利修改本條款及細則。如有任何爭議，本公司保留最終決定權。